Privacy Policy

24 Hr Lockouts Inc. ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website at https://24hrlockouts.ca and who contact us for locksmith services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact information — your name, phone number, and email address when you submit our contact form or call us.
• Service location — the address or area where you need locksmith assistance.
• Usage data — anonymized information about how you interact with our website, collected through Google Analytics 4 (GA4) only with your consent.
• Communications — records of any messages or inquiries you send us.

We do not collect payment card numbers, government-issued identification, or sensitive personal information through this website.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your service requests and inquiries.
• Dispatch a locksmith technician to your location.
• Communicate with you about your service appointment.
• Improve our website and services using aggregated, anonymized analytics data.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Analytics

Our website uses cookies and similar tracking technologies. We use Google Analytics 4 to understand how visitors use our site. Analytics cookies are only activated after you provide consent through our cookie banner.

You may withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings to refuse cookies. Note that disabling cookies may affect some website functionality.

4. Disclosure of Your Information

We may share your personal information with:

• Service providers — third-party vendors who assist us in operating our website or conducting our business (e.g., email delivery services), subject to confidentiality obligations.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to allow us to follow up on your inquiry and are then securely deleted.

6. Your Rights Under PIPEDA

Under Canada's PIPEDA, you have the right to:

• Know what personal information we hold about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
• Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

To exercise any of these rights, please contact us using the details in Section 9 below.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Yelp, Facebook, Kijiji). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.